Shipping policy

Shipping Policy

We currently ship orders to eligible locations within the United States and/or Canada, depending on checkout availability.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during high-volume periods, holidays, or due to carrier delays.

Shipping Rates and Delivery Times

Shipping rates and available delivery options are shown at checkout before payment. Estimated delivery times depend on the destination and selected shipping method.

Order Tracking

When tracking is available, customers will receive tracking information by email after the order has shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

Once an order has been handed to the shipping carrier, delivery timing is controlled by the carrier. If your package is delayed, lost, or arrives damaged, please contact us and we will help review the issue.

Contact

For shipping questions, contact us at info@growmelocks.com.