Refund policy

Return and Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

For hygiene and safety reasons, opened or used personal care products cannot be returned unless the item is defective, damaged, or incorrect.

To start a return, contact us at info@growmelocks.com. Please do not send your item back before contacting us. Items returned without first requesting a return may not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package.

Damages and Issues

Please inspect your order when you receive it. If your item is defective, damaged, or if you received the wrong item, contact us immediately at info@growmelocks.com so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns for:

Opened or used personal care products
Items not in their original packaging
Items returned more than 30 days after delivery
Gift cards
Final sale or clearance items, if applicable

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need help with an exchange, contact us at info@growmelocks.com.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@growmelocks.com.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

Return Address

PSR Skincare
c/o SST TEK Inc.
28 Chamberlain Road
Oak Ridge, NJ 07438
USA

Contact

For questions about returns or refunds, contact us at info@growmelocks.com.